Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

ITC Infotech India Ltd - Mumbai

Experience - 0 to 1

Key Skills - Trellix ePolicy Orchestrator (ePO), Trellix Endpoint Security (ENS), Trellix Drive Encryption / Full Disk Encryption (FDE), Trend Micro Apex One, Endpoint protection, antivirus, malware analysis, Policy enforcement and compliance monitoring, Basic incident response (L2).,